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Rodney J. Urand     68 Smokebox Circle, Stewartstown, PA 17363

(410) 917-2255 •


  • Park University Certified Public Speaker
  • Towson University Authorized Trainer
  • Adobe Creative Cloud Instructor and Producer
  • CompUSA Authorized Instructor
  • Certified Microsoft Office Specialist – Microsoft Excel at the Expert Level

Career Summary

A solid record of developing and delivering technical and training solutions for business problems. Well-versed in application of design methodologies including ADDIE and SAM. Demonstrated expertise in using authoring tools such as Captivate and Storyline. Dynamic public speaker with experienced keynote audience delivery. Highly proficient video and animation skills using Adobe Premiere, Audition, Photoshop, Articulate Storyline, Adobe Captivate, Camtasia, Screencast-o-Matic and PowToon. Experienced working in corporate, academic and not-for-profit arenas.



Technical Trainer/Documentation Specialist                                              December 2009 – Present

Towson University

  • Developed and delivered over 500 different training programs across 15 different technology categories to over 2000 faculty and staff resulting in an overall approval rating of 4.8 out of 5.
  • Revamped the technical manual style guide and produced over 100 technical manuals ensuring compliance with Section 508 and WCAG2.0 AAA web accessibility standards.
  • Created participant handouts, audio transcripts, training videos, sample files and brochure workups that ultimately increased workshop participation by over 22%.
  • Explored and developed blended learning opportunities into current learning including accurate assessment and certification upon conclusion which resulted in improved participation of non-instructor led training at the campus level.
  • Developed a low cost high performance studio solution and workflow resulting in the creation of 5 uniquely themed video series.
  • Produced, shot, edited and starred as on camera talent for a bi-monthly video series called “5Questions With…” as well as a bi-weekly series called “Computer Therapy”
  • Successfully developed a YouTube channel with a curated archive of 140 videos that saw a year over year increase in views of over 200% with a total lifetime view over 40,000.
  • Trained and transitioned the campus community on the successful launch of the new CMS, replacing the old table based website layout.


Self Employed Independent Contractor                                                        February 2006 – Present

Yackendander Training and Consulting LLC, Russett, Maryland

  • Supplied consultative services on computer systems, network setup, best practices, and industry standards to over 300 customers.
  • Offered desk side troubleshooting, telephone based technical support and training.
  • Produced and delivered webinars on specialized topics such as macros, pivot tables, Excel secrets, formula writing and chart creation resulting in the largest attended webinar to date for one client.
  • Generated new seminar participant workbooks, technical materials and instructor guides in Excel and Access following self-created standardized style guides.
  • Delivered interactive hands-on training and blended learning for technical solutions in areas such as Microsoft Excel, Microsoft Access, Microsoft Project, and/or Microsoft PowerPoint.
  • Provided dynamic and engaging training for soft skill solutions in areas such as customer service, supervision, project management, people skills, communication, and/or team building.


 Community Manager/Customer Service Manager.                          October 2003 – February, 2006

AvalonBay Communities, Inc, Alexandria, Virginia

  • Trained associates on proprietary computer software applications.
  • Monitored budget variances and planned appropriate responses resulting in a 4% decrease in expenses
  • Management of leasing process, and business center resulting in a closing ratio of 19% and a 93% occupancy.


Education and Training

Workplace Communications Certificate, 2011.

University of Maryland, University College. Adelphi, MD


B.A. Communication, 2017

University of Maryland, University College. Adelphi, MD


M.S. Learning Design and Technology, 2019 (estimated)

University of Maryland, University College. Adelphi, MD


Over 18,000 hours as authorized classroom trainer for the following software products and services:

  • Microsoft Excel
  • Microsoft Project
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Access
  • Adobe Premiere
  • Adobe InDesign
  • Adobe Illustrator
  • Adobe Photoshop
  • Office 365
  • SharePoint
  • WordPress